Frequently Asked Questions

Have a look at our FAQs and find answers to your questions.

Should you have further questions, call us on 031 571 2800 (DBN & WC) and 012 309 2700 (JHB)

We supply to all healthcare professionals who have an account with Pharmed.
Yes. In order for Pharmed to deliver, there is a minimum order value.
We are open from:
Mon-Fri: 8:00-17:00
Saturdays: 8:00-12:00

Accounts & Payments

Download our Application forms (attach COD & Credit App) and complete it. E-mail it back to accounts@pharmed.co.za with all the required documents.

Click HERE for the application forms

Customers are able to pay via cash deposits and EFT.

Customers can increase or decrease the credit limit depending on the status of their account.

For more information please contact our debtors’ clerk and they will assist further.

031 571 2800 (DBN & WC) and 012 309 2700 (JHB) or email accounts@pharmed.co.za.

E-mail accounts@pharmed.co.za or call 031 571 2800 (DBN & WC) and 012 309 2700 (JHB).

E-mail accounts@pharmed.co.za and one of our consultants will provide you with our banking details.

Promotions Orders

All promotions are emailed to our clients – please sign up at the bottom of this page, alternatively visit www.pharmed.co.za to see our latest promotions.

For orders, contact the following:

Kwa-Zulu Natal & Western Cape

TEL: (031) 571 2844
Fax: (031) 571 2951/52
Email: telesales@pharmed.co.za

Gauteng

TEL: (012) 309 2744
Fax: (086) 618 4863
Email: jhbtelesales@pharmed.co.za

To cancel your order contact our customer care agents:

Kwa-Zulu Natal & Western Cape

Tel: (031) 571 2899
Email: CustomerCare@pharmed.co.za

Gauteng

Tel: (012) 309 2799
Email: jhbcustomercare@pharmed.co.za

Fill in this S6 form and send to the following:

Kwa-Zulu Natal & Western Cape

TEL: (031) 571 2844
Fax: (031) 571 2951/52
Email: telesales@pharmed.co.za

Gauteng

TEL: (012) 309 2744
Fax: (086) 618 4863
Email: jhbtelesales@pharmed.co.za

Deliveries and Queries

To track your order please call in and our agents will assist:

Kwa-Zulu Natal & Western Cape

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

Gauteng

Tel: (012) 309 2799
Fax: (086) 618 4863
Email: jhbcustomercare@pharmed.co.za

At Pharmed we deliver, free of charge. There is a minimum order value. Contact our customer care team and they will assist in this regard.

Kwa-Zulu Natal & Western Cape

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

Gauteng

Tel: (012) 309 2799
Fax: (086) 618 4863
Email: jhbcustomercare@pharmed.co.za

For queries relating to damaged products or incorrect item delivered, please contact our customer care agent

Kwa-Zulu Natal & Western Cape

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

Gauteng

Tel: (012) 309 2799
Fax: (086) 618 4863
Email: jhbcustomercare@pharmed.co.za

Contact customer care on the following:

Kwa-Zulu Natal & Western Cape

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

Gauteng

Tel: (012) 309 2799
Fax: (086) 618 4863
Email: jhbcustomercare@pharmed.co.za

all account queries need to be directed to our accounts department:

Kwa-Zulu Natal & Western Cape

TEL: (031) 571 2836
Fax: (031) 571 2955
Email: accounts@pharmed.co.za

Gauteng

Tel: (012) 309 2799
Fax: (086) 618 4863
Email: jhbaccounts@pharmed.co.za

Returns and Refunds

Click HERE to access our Returns’ Policy.

Website and Shop Online

Visit www.pharmed.co.za and click on Login and select promotions login and follow the instructions.

For an overview on how to access the Pharmed online shopping experience, please click HERE. This document will explain the procedure clearly. For further assistance e-mail marketing@pharmed.co.za.

BBBEE Certificate

Click HERE to access our BBBEE scorecard