We have an in-house dynamic and motivated telesales compliment of 24 consultants in KZN, that service the KZN and Western Cape regions who would be able to assist you to market your product and create brand awareness in the marketplace. Most of our telemarketers have been in our employ in excess of 12 years so they have formed excellent relationships with our customers and are able to influence them to purchase a particular brand without much persuasion.
Training: is provided in house or by a Company Representative. Previously we had training sessions set up in our boardroom where the rep organised a breakfast for our telemarketers. Incentives are offered to the telemarketers upon meeting their targets i.e. vouchers, movie tickets, hampers etc.
We have proven on more than one occasion that when we dedicate a few of our telemarketers on promoting a list of not more than 5 products for a specified period of time, we are able to acquire the attention of the general practitioner as well as convince them to purchase the products on promotion with ease.
Back Order Business Rules:
Any lines that are ordered and are not in stock at Pharmed will be placed on “back order” unless the Customer has stated a preference for not having the back-order facility. Customers must take the telemarketers name to avoid delays and for quick and better service. Once the stock is received, the telemarketers will contact customers who have the stock item on back-order and check that the stock is still required, making whatever adjustments are necessary. Alternatively, should you have any queries regarding back orders, feel free to contact our Back-Orders team via email using the following address:
Back –Orders Contact Details:
KZN & Western Cape Branches Phone: (031) 571 2844
KZN & Western Cape Branches Fax: (031) 571 2951 /2
Should a customer wish Pharmed to turn off the back-order facility for their account, they should contact the Pharmed Customer Care Department in KZN on 031 571 2800 Dial 3
Hours of Business: The Back-Orders team’s hours of business are: Monday to Friday: 8:00 am to 4:30 pm