Customer Care

“Customers are central to our Success” Our CUSTOMER CARE DEPARTMENT is extremely well trained and committed to dealing with the various queries posed by our large customer base, which includes credit returns, customer returns and facilitating in arranging replacement stock.

Hours of Business

The Customer Care Department's hours of business are:

Monday to Friday : 8:00am to 4:30pm

Saturday: 8:00am to 12noon

Customer Care Contact details

KZN & Western Cape Branches Telephone: (031) 571 2800 Dial 3

KZN & Western Cape Branches Fax: (031) 571 2956

Email: CustomerCare@pharmed.co.za

JHB Branch Telephone: (011) 309 2700 Dial 3

JHB Branch Fax: (031) 309 2785

Email: jhbcustomercare@pharmed.co.za This email address is being protected from spambots. You need JavaScript enabled to view it.

Logging a Query:

Customer Care Department provides customers with a single point of contact for the resolution of queries. When logging a query with Pharmed Customer Care Consultant, you will be given a query reference number. Please make a note of the query reference number, date, time and the name of the consultant that assisted you, as it will be of value should you wish to phone in and enquire as to the status of your query at a later date.

Returns:

Customers must report a return to Pharmed within 24 hours of delivery. In the event of an item received damaged or short, customers must endorse the Proof of Delivery as well as report the incident within 24 hours. Credit for damaged and short goods will not be granted if the delivery note is not endorsed accordingly.

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Upcoming Event: Ultrasound workshop at Pharmed DBN Premises 2018

Earn up to 8 CPD points (for both workshops)

Obstetric & Abdominal Ultrasound Workshop in DBN

Date: Saturday, TBC

Venue: Pharmed DBN Office, 31 Imvubu Park Close , Riverhorse Valley

Cost: R1850 incl vat. (Single Workshop)

R3000 incl vat (Both workshops)

 
Durban Contact:  (031) 571 2800 Johannesburg Contact:  (011) 309 2700 Western Cape Contact:  (086) 010 1762 info@pharmed.co.za

About Us

Pharmed is a Complete Healthcare Provider, distributor of  prescription medication (branded & generic), patent & proprietary, homeopathic, surgical, dental and veterinary products to dispensing doctors, retail pharmacies, private hospitals and other allied healthcare professionals.

To read our Email Legal Notice, browse our DISCLAIMER

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Contact Details

PHARMED DURBAN BRANCH

31 IMVUBU PARK CLOSE
RIVERHORSE VALLEY
4051

PHARMED CENTURION BRANCH

57 SAREL BAARD CRESCENT
GATEWAY INDUSTRIAL PARK
ROOIHUISKRAAL, CENTURION