“Customers are central to our Success” Our CUSTOMER CARE DEPARTMENT is extremely well trained and committed to dealing with the various queries posed by our large customer base, which includes credit returns, customer returns and facilitating in arranging replacement stock.
Hours of Business
The Customer Care Department's hours of business are:
Monday to Friday : 8:00am to 4:30pm
Saturday: 8:00am to 12noon
Customer Care Contact details
KZN & Western Cape Branches Telephone: (031) 571 2800 Dial 3
KZN & Western Cape Branches Fax: (031) 571 2956
JHB Branch Telephone: (011) 309 2700 Dial 3
JHB Branch Fax: (031) 309 2785
Logging a Query:
Customer Care Department provides customers with a single point of contact for the resolution of queries. When logging a query with Pharmed Customer Care Consultant, you will be given a query reference number. Please make a note of the query reference number, date, time and the name of the consultant that assisted you, as it will be of value should you wish to phone in and enquire as to the status of your query at a later date.
Customers must report a return to Pharmed within 24 hours of delivery. In the event of an item received damaged or short, customers must endorse the Proof of Delivery as well as report the incident within 24 hours. Credit for damaged and short goods will not be granted if the delivery note is not endorsed accordingly.